We are ecstatic to see how far we have come since the launch of the Concierge Suite by MS SHIFT – our revolutionary Concierge software system. A great deal of research and development has gone into what is now viewed as the most advanced Concierge program available.

When we first began envisioning what the final product would look like, our development team visited and consulted with real Concierges from the biggest and busiest desks. Drawing from their collective experience, we went to the drawing board to create an easy-to-use task log with innovative interfaces. Then, prior to its release, the program was tested by Concierges in focus group sessions over a several month period, perfecting and adjusting according to their own feedback.

What emerged is a powerful, innovative Concierge system that streamlines operations making your desk more productive. With the Concierge Suite by MS SHIFT, your team will spend less time working at the computer resulting in more time being spent on positive interactions with guests.


Over the past two years, we have continued the practice of collecting feedback from the community to continuously improve our product so that we can always deliver the best. The Concierge system is updated on a consistent basis to ensure that we stay in touch with technology and ahead of the competition. This way, we can work as fast as you so that you can keep-up with your most high-expectation guests.

We will remain in service to the Concierge community as new technologies and applications arise that will help you serve the guests' better.

Thank you for your continued collaboration in keeping Concierges at the forefront of the travel and lodging industry!